Follow the steps below. NB Try to avoid turning your computer on and off in an attempt to solve the problem. Turn it off and call us for advice.

(1) Take out your hard drive - here's how to remove a PC hard drive: or Laptop hard drive

(2) Package it up - here's how

(3) Send it to us - here's the address

(4) Any worries or doubts? - Call us on 0844 414 5324...we're here to help!