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Data A&E - Terms & Conditions


» Data A&E will use reasonable commercial efforts to determine the existence and extent of recoverability of data on your media and retrieve and/or provide access to your recoverable data..

» You will not be charged a fee unless agreed before work commences, expect an evaluation and returned goods fee if recovery quotation is declined.

» You will be charged an agreed fee and you agree to be responsible for all media, shipping and handling charges and the risk of loss during shipment of your data to and from our premises.

» Data A&E require your written consent to authorise charges for any recovered data. You understand that all charges must be paid for in full before Data A&E will release any recovered data.

» You represent to Data A&E that you are in lawful possession of any data, media and/or equipment that you give to Data A&E and that you have a lawful purpose to request the services of Data A&E

» You understand that the media, data or equipment you are making available to Data A&E is already damaged, that data recovery efforts may result in further damage, that your media and/or equipment warranties may become void in the data recovery process and that Data A&E is not responsible for this or any other type of damage. Flash drives, the most popular example being a memory stick, contain a Flash microchip on its circuit board which must be physically removed and then read in our own Flash Reader machine in order to evaluate whether any data is recoverable. This evaluation process always renders the customer's memory stick inoperable.

» Data A&E will retain a copy of your recovered data for a period of 10 days. During this period Data A&E will be able to answer queries about the recovered data and, if required, provide further copies. After this period Data A&E will destroy your data.

» You understand that Data A&E does not offer any guarantees or warranties of any kind and that the extent of any Data A&E's liability to you is strictly limited to the fees you pay Data A&E for its services in data recovery.

» You represent to Data A&E that this media/data is NOT involved or potentially involved in litigation.

» In the unlikely event a dispute arises that cannot be settled informally, both you and Data A&E agree that such dispute will be resolved according to the laws of England.

» Data A&E will use all reasonable endeavours to achieve reasonable response times. However, unless otherwise agreed, failure to achieve any response times is not a contractual obligation.

» You understand that payment is due in full upon completion of the data recovery procedures and prior to the release of data and/or original media , unless otherwise agreed. Payment can be made via bank transfer, company or personal cheque. Data A&E reserve the right to demand that any payment be cleared in full before the data is released.

» As part of its privacy policy, Data A&E agrees not to disclose any/all information or data files supplied with, stored on, or recovered from client equipment except to employees or agents of Data A&E, subject to confidentiality agreements or as required by law, without your consent.

» All data recovered from your media is stored on secure severs in accordance with the Data Protection Act 1998.

» Data A&E agrees that any payment for data recovery will only be processed in the event that data is successfully recovered from your media and that you understand that due to the complex nature of data recovery, it is not always possible to recover all the information from your media. Data A&E make no provisions for the completeness, relevance or importance of the data recovered for your media unless otherwise agreed in writing.

» You accept that Data A&E will not examine the contents of any files contained on the media supplied to them. Data A&E further accepts no responsibility whatsoever for the content, integrity, functionality, corruption or usefulness of any data recovered.